 |
 |
 |
|
 |
You are not logged in.
Hi all. I bought my ASUS Eee 1000H PC (80GB/Black/XP) 4 days ago. I've been using it every day for about 8 hours each day. Last night whilst using it in bed the screen decided to just crack. The crack is VERY bad, its more of a shatter, however I can't figure out why it happened. I haven't dropped it once since I got it, nor have I knocked it around or bumped it into anything. There was no pressure being applied to the screen from the outside. Could it have overheated?? (the unit is a low-power unit.. this is unlikely, surely).
Has ANYONE else had this problem at all?? I am very very disappointed with this as it's only a 4-day old notebook and its now unusable.. I cant see anything on the screen as the LCD is actually so badly damaged the the mouse cant be seen if it is moved around the screen.
I managed to plug a VGA cable into the laptop this morning and transfer my files off of it before returning to the store where I bought it. They were no help and are classing it as ''physical damage'', therefore it is not their problem. They advised claiming off of my house insurance in order to get compensation for the damage.
Surely this is covered by the warranty, right? If not, are the screens on the 1000H models replaceable? and if so, where would I get one?
Thanks all!
From one disappointed and now sad Eee PC owner 
Offline
Wow...that is a strange one. The challenge will be convincing Asus to repair under warranty as any screen breakage is always thought to be due to some form of physical abuse. I have not seen any other posts of the same type of problem, but maybe someone else will have gone through the same issue.
Offline
can you post some pictures of the cracked screen?
Offline
It's a very strange one indeed. I've owned 3 laptops and I have never seen it myself. Has the laptop been a few months old I probably wouldn't be too irritated about it, but I haven't even owned it for 92 hours yet and it's already broken. I wouldn't mind buying (provided I can find) a screen for it. It's a massive waste to be honest, the notebook is scratchless and everything's still in the box and well packaged.
Arrgh! Anyone got any more suggestions?
Mucho gracias.
Offline
Yup no problem. I'll post some pictures of it on here this evening.. in about 6 hours time.
Offline
Hi!
I've been using this little baby for almost two months now, but look what happened! As the opening post, I didn't do anything to the netbook, didn't drop it, didn't crash it to the floor... Last night it was okay, then in the morning, it looked like this:
http://img230.imageshack.us/my.php?imag … 20sjb9.jpg
http://img227.imageshack.us/my.php?imag … 118zd2.jpg
The cracks are not "physical", the back of the eee, and the front of the lcd is absolutely intact!
So if it happened twice, it must be some defect...
Last edited by Dante (2008-12-15 12:53:04 pm)
Offline
looks to me by the pictures, dante, that perhaps the lid was closed with an object inside. which would explain no damage to the case.
Offline
radioactivecheese wrote:
looks to me by the pictures, dante, that perhaps the lid was closed with an object inside. which would explain no damage to the case.
I agree. Also it looks as if something made contact with the screen ( the black spot is the evidence) If it had only cracked with no black spot then it would mean that the screen was defective.
Offline
There was nothing in the EEE, absolutely nothing.
If I would have found something in the morning in the EEE, then my assumption wouldn't have been this. I'm perplexed...
No physical damage, no physical contact with anything during the night. We don't have pets, nor kids who could have crashed it while we were sleeping...
Also, there isn't any physical marks (scratches or something) on the lcd, the cracks look like to be on the "inside"...
imu23: I only posted in this thread, because i was hoping that the other user would see this too...
Last edited by Dante (2008-12-16 10:45:49 am)
Offline
the other option is you squashed the hinge side of the eee when it was shut ?
I'm not near mine to confirm , but enough pressure towards the middle would do it
the plastic cabinet will flex to some extent without cracking, the panel itself won't 
They are delicate
are you the only person in the building the eee was located? , somebody had an accident and is keeping quiet ? 
we never got a picture from the original poster, I doubt he'll be back now ?
Last edited by AlmostInvisible (2008-12-16 10:53:59 am)
, don't talk to them 
, just report them 
and let's get rid of them Offline
They were no help and are classing it as ''physical damage'', therefore it is not their problem.
Shops always say that to avoid doing anything - your contract is with the shop, so it is their problem !
Offline
The picture Dante posted made me rethink how I handle my 1000 when putting it back in the case that came with it. The damage is in about the same location my thumb would be when putting it away.
It would also explain why it was okay the night before but damaged the next day.
Closing the unit by one upper corner could also crack a screen as I can see some twisting in mine.
Offline
I believe what you said about the screen crack of the eeepc you had is true, because I had the same experience with my Samsung Digmax L50 camera, there was no physical damage at all and the next day when I swtiched it on I found the screen cracked but unluckily at that time it was out of warranty.
I also believe that you are a victim of the bad production, I do have a sulution for you and will send it to you to your email box.
Offline
This looks like a possible manufacturing tolerance defect. The screen should fit snugly in the recess under the panel.
Being so close to the edge, it is possible a latent defect existed in the moulding, putting pressure on the very edge of the screen.
If you look, the pressure point appears to emanate from just behind the panel. If a defect in the moulding exists, or their is a foreign object in the way, then perhaps this has built up stress. If the tolerance was tight, then a higher temperature or many other factors could have been the straw that broke the camel's back.
If the damage was from above the panel line, I would think differently.
I would return it to Asus, and hope they are honest enough to look at any possible defects. You can get an expert opinion to back you up.
Your local trading standards office may help.
Hope this helps.
Offline
Do you have any children of some sort?
It could be possible that they were playing around with it and something happened..
Children are very curious! 
Offline
You can clearly see that there are radial fractures radiating from the bottom edge. Something either hit it, was dropped on it, or the screen caught on the battery.
This did NOT happen on its own. Whether or not the OP knows what happened or not does not change physics...
http://books.google.com/books?id=AxhZ02 … ;ct=result
Dante wrote:
Hi!
I've been using this little baby for almost two months now, but look what happened! As the opening post, I didn't do anything to the netbook, didn't drop it, didn't crash it to the floor... Last night it was okay, then in the morning, it looked like this:
http://img230.imageshack.us/img230/2641 … 20sjb9.jpg
http://img227.imageshack.us/img227/8126/snc00118zd2.jpg
http://img230.imageshack.us/my.php?imag … 20sjb9.jpg
http://img227.imageshack.us/my.php?imag … 118zd2.jpg
The cracks are not "physical", the back of the eee, and the front of the lcd is absolutely intact!
So if it happened twice, it must be some defect...
Offline
So I registered here to say that I had this exact same issue - "cracks" appeared on the inside of my screen suddenly last week, and they're slowly getting worse. The laptop was NOT dropped or damaged physically in any way, not handled roughly at all - I'm obsessively protective of it, and I don't share the house with any small children or animals so the odds of it having been damaged out of my presence are minimal.
I took it through airport screening, then several hours later opened it on the plane and that was when I first saw the cracks, so I initially thought it was related to the x-rays or elevation... but I know that those don't damage laptops, so I was just grasping at straws. I had not turned it on for a day beforehand, so the damage could have occurred at any point. It's a 1000HA, black, 160gb, had it for two months so I can't return it to newegg. I can add pictures here later to show my special unique pattern of spiderwebbing.
Mainly posting for two reasons: wondering if the other two posters have managed to get help from ASUS or anyone else, AND to prove that, well, at least one other person has had this issue.
Offline
I'd be interested to see that. One possible source is lifting the unit by the screen.
Offline
it only only takes slight stress to bend one side of the panel and cause catastrophic failure.
I've noticed on the 1000 if you pick it up at the back in your hand you could cause enough stress to kill it by squeezing the eee at the hinge. there is considerable room for squeezing there and flexing it enough to crack it imo. I'm certainly not going to prove it though 
, don't talk to them , just report them and let's get rid of them Offline
Okay, here are the pictures. Neither show the full extent of the damage, but they're close - the first is taken during startup (the cracks do not show up when the monitor's off, of course) and the second is to show it against a white background.
http://tinypic.com/view.php?pic=2gwe3cy&s=5
http://tinypic.com/view.php?pic=e7e34x&s=5
Regarding lifting by the screen:
I wonder if that might be it. I *have* pulled the laptop by the upper corners of the screen a few times, but haven't lifted it, and the damage didn't originate in those areas *or* at the time it happened - it started in the bottom-middle, and the upper-right-corner flaw only appeared/became noticeable two days after I saw the initial damage. Would it be possible for it to take a while for the damage to happen?
Offline
again, the crack started at the hinge side, where I think it's very easy (when closed) to apply enough pressure and crack it just by holding it there.
, don't talk to them , just report them and let's get rid of them Offline
Interesting. Looks like it may have happened if you grasped it firmly by the hinge side when it was closed, as others have noted. I originally thought to ask you if you had any pets, thinking maybe a large cat stood on it. I will remember to be careful with mine when closed.
Last edited by stanjam (2009-01-04 3:49:36 pm)
Offline
Nope, no pets, and I only share the household with one other person and he would definitely have mentioned if he'd hurt my laptop. The possibility that I held it too tightly at the hinge makes me sad, because I've been *so* careful with it... but it's absolutely possible I somehow applied more pressure than it could take. Someone mentioned on the post linking to this on the main page here:
http://www.eeeuser.com/2008/12/21/asus- … /#comments
that they've seen similar issues on other laptops with overheating, and though I only once left the laptop on and charging overnight, maybe that did it. Urgh.
Offline
Doubt it. It's very important to lift these computers with most of your hand under the battery, and with no pressure on the lid itself. It's a common mistake with these netbooks, since they're so small. It doesn't happen as often with larger laptops because you can't really lift them that way because they're too bulky and heavy.
Offline
Hi generic_username!
That's really odd! As you can see, I've wrote here: http://www.eeeuser.com/2008/12/21/asus- … nt-137385, so as you can see, at this point ASUS gave me a $260 bill for the repair cost of the LCD, but it's not final yet, because the technicians said they're looking into this problem to see if this is a typical EEE defect. They're looking into this forum too, so we must hope that they'll see that this must not be a coincidence, but some construction defect or something! I'll keep you updated if they answer to my letters!
Offline
