I am from NY. Just went on VIP and sent them a question about the warranty...
24-48hr to go

i'm in the uk and upgraded mine to 2gb after a few hours of use. I'm kind of going along with common sense that all laptops i've used allow ram upgrades without invalidating the warranty and the eee should be no exception. The warranty sticker in that location is 'taking the piss' and i'd really love to see them turning down someone for repairs based on this.

http://ca.asus.com/news_show.aspx?id=9224

From the Canadian Asus website on the warranty, we have a press release. So it official. I guess they will replace the sticker if you decided to upgrade the computer but won't replace the parts if the other manufacter parts fail. I'm, sure this applies to all countries around the world.

Last edited by onexeyed (2007-12-08 6:29:03 pm)

Here is my response form Asus: "Sorry, ASUS doesn't support customers to upgrade the RAM of Eee PC. "

For Hong Kong, I sent an email via vip on Satuday, still waiting for their reply. I also called them today and they said they won't do repairs for eees without the sticker, and they don't know about the statement that's appearing in US, also I asked if the eeepc's warranty statement is updated, and they said it's the one since the eee's launch.

That means no warranty void for US and Canada so far...while the rest not looking too good.

alanking wrote:

Does anyone know why the situation has changed in the US, has their consumer law forced the change? If so which paragraph? Then we can start to look for similar legislation elsewhere in the world.

I don't know if US legislation forced the change, but in the UK we are quite comfortably covered by our statutory rights under the Sale of Goods Act 1979. No manufacturer's warranty is necessary. The seller is required to provide goods fit for purpose and of satisfactory quality. Those obligations cannot be removed by warranty clauses or by the removal of stickers. If your Eee breaks and it is down to a manufacturing or design defect, you will be entitled to a repair, replacement or refund courtesy of the seller (not Asus) without condition.

Fifer wrote:

alanking wrote:

Does anyone know why the situation has changed in the US, has their consumer law forced the change? If so which paragraph? Then we can start to look for similar legislation elsewhere in the world.

I don't know if US legislation forced the change, but in the UK we are quite comfortably covered by our statutory rights under the Sale of Goods Act 1979. No manufacturer's warranty is necessary. The seller is required to provide goods fit for purpose and of satisfactory quality. Those obligations cannot be removed by warranty clauses or by the removal of stickers. If your Eee breaks and it is down to a manufacturing or design defect, you will be entitled to a repair, replacement or refund courtesy of the seller (not Asus) without condition.

The removal of the sticker is a tricky one..
In the UK the sticker likely IS legal as they are saying we have supplied this product with NO intent for you to mess with the Ram/anything under that door. You'd have to fight hard to prove you didn't do any damage and even then if they wanted to win a case against you in those circumstances they probably could. It would be a PR nightmare though if they did that.

However as you say its the shop thats responsible.. and lets face it how many shops would think to check the sticker