9 replies to this topic

[The_Welshman]

I welcome your help please. Just had my 1000HE (winXP, 160GB HD, 2GB RAM) back from ASUS (brand new but the WLAN never worked properly). WLAN seems to work now but cannot test it properly as the darn netbook now crashes at the drop of a hat. I have done all the Windows upgrades (which had disappeared as it came back) and tried to install such things as SpyBot, AVG... all software that had successfully installed BEFORE it went back. Now, constant crashes. Did, eventually, install SpyBot but now, once a scan starts, it crashes. Help! I need this &^%$£ thing for the charity I run. Many thanks.

[zeo]

Just to make sure Asus didn't mess up, take out the WiFi card to see if that is the cause of your instability?

Problem could either be a bad card, improper install, or wrong drivers.

Alternatively, you can run Memtest86+ from a USB or SD card to test your RAM, and run chkdsk to make sure your hard drive is okay.

[The_Welshman]

Thanks zeo.. as a numpty non tech, de-installing the wifi card could be - interesting - but I shall try that and see where we get to; appreciated!

[zeo]

You can try just going into the BIOS first by hitting F2 during boot and under Advance and Device Settings turn the WiFi off, save and exit.

The removal would be the next step as that helps check if it's the card itself and/or the way it was installed. The procedure is straight forward, just shutdown, remove the battery and AC plug, unscrew the two screws holding the bottom panel in place. Unsnap the bottom panel with gentle but firm force and you can then access the WiFi card, which is held in place by just two screws. The antennas can be unsnapped and taped to keep insulated. You can then plug the AC back and boot to see if the system still crashes.

If that does nothing then you can try creating a Live USB distro (make a bootable linux OS install on a USB drive), using either Eeebuntu 3.0 or Easy Peasy 1.5 to see if it's something in the operating system by seeing if the problem persists with a different OS.

If still a problem at that point, and you already tried Memtest86+ and chkdsk, then Asus messed up and did something to the motherboard and you'll need to send it back.

[The_Welshman]

Many thanks agian for this zeo.

Chkdsk and the memory test both came back fine. I am loth to take out the card, having realised that the 1000HE is still under warranty! I do not want ASUS to find a reason for not sorting it... not that they would, of course...

But I will go through the BIOS to see if that works. If that then does not work, as you suggest, it is back to ASUS. ho hum... Again - your help is much appreciated.

[The_Welshman]

Ah well - it seems that I need another RMA to send this back to base. It now will not even boot - and that is with nothing changed (that is, all returned to "normal").

If any others reading this exchange have experienced similar problems with their 1000HE, after repairing the WiFi or not, please let me know.

Thanks again to zeo for his/her hand holding through this.

[roscoewild]

This may be worth a go, my 1000HE crashed without fail everytime i tried to use it. It would run for anywhere between 5 - 30 mins then crash.

Try:
In the BIOS in the CPU Configuration set the "Max CPUID Limit to [ENABLED]
Hit F10 to save configiration then enter.

Boot into Windows then 'Control Panel' then 'Power Options' and set the power scheme to 'Always On'.

I realise this sounds simple but i've been trying to fix this damn thing for months and this has been the fix.

As an added measure i've removed the 'Super Hybris Engine' software as i'm sure this was another crash catalyst. Hope this helps.

Roscoe

[xan_user]

Quote

... now crashes at the drop of a hat. I have done all the Windows upgrades (which had disappeared as it came back) and tried to install such things as SpyBot, AVG... all software that had successfully installed BEFORE it went back.

I would do a f9 restore/or DVD wipe install, to the default xp asus install with nothing added and see how it behaves, before adding programs ect.

Maybe its a bad checksum in a program. or an improper version of something.

Then there's the bios to check, but I would like to assume ASUS has that updated on your new unit.

[The_Welshman]

Thanks to Roscoewild and Xan_User however I have now sent this back to ASUS to ask that they sort this. Once this comes back, I will let all here know how it went (and, if need be, try your suggestions).

Happy New year all and thanks for the advice.

[xan_user]

Cool- didn't see the thread was over two weeks old...
I would just make sure it works properly for ~a week after its received, before adding a bunch of stuff.

Edited by xan_user, 10 January 2010 - 04:37 PM.